Terms & Conditions

img 1902Introduction
BORNEOECOTOUR.COM is under flag of licensed Tours and Travel, PT. Borneo Lestari. We operated our all tour programs from our home based office in Pangkalan Bun of Central Kalimantan - Indonesia. Pangkalan Bun is the gate to see Orangutan in Tanjung Puting National Park that located in central west of Borneo Island. It take about 55 minutes by plane from Semarang or about 1 and a half hour from Jakarta.

Police & National Park Permit:
At least prior to arrival, We require your copy of Passport and Visa or Kitas to obtain the police and the park permit.
Booking Information And Conditions
If you would like to book a trip on BORNEOECOTOUR.COM, please e-mail us to request a details trip itinerary. Space for our houseboat or Kelotok is limited on each trip and many adventure trips sell out early. We recommend you to reserve a place as soon as you know when you want to travel. We will still accept your booking 2 days prior departure subject to space availability. Regarding to the high season in June, July and August we would be please to received your booking 3 month before your arrival to save your booking and the availability. During Muslim big event Ramadan most flight ticket to and from Pangkalan Bun sold out earlier so please let us know if you need us to arrange the flight ticket.

Accommodationshouseboat2All participants on BORNEOECOTOUR.COM trip most stay in small hotels, guesthouses, lodge, local house and on boat for Orangutan tour. In some cases you have an options to stay variety of finest hotel. These will vary from place to palce but in all cases the accommodation will usually be owned and operated by local people. This way, your money will be directly reach the local people of the place you are visiting and not large corporations. Your money will also suport us to gain alternative income for the local people and help to protect their tradition.
we had built new houseboat for Orangutan Tour in Tanjung Puting National Park named "BorneoEcoTour" our houseboat lengt is 16 meters and 3 meter wide. we have one Cabin with the Air Conditioning and Open Deck. An electricity on BorneoEcoTour we use solar panel and battery. Regarding to the electricity really depend on the sun light and as we are an Eco Tourism, Air Condition is an optional use only. when ever you fill you need them you could turn them on. Water in BorneoEcoTour is a clean water but not drinkable directly from the tap. all water we have we bring out from Kumai for your shower and wash and we do not use water from the river. you will have hot water and cool water for shower. 

img 9181Food
On BORNEOECOTOUR.COM trips, you will receive daily breakfast and refreshments en route. For lunches and dinners, you will be advised by our tour guides of recommended restaurants owned and operated by locals. In many cases, water will be provided for free, however, in some areas drinking normal water would be a good idea. We highly recommend bringing a water bottle with an in-line filter system. In Tanjung Puting National Park for orangutan tour you will accompanyed by a cook who will serve fresh food for you. Although you will have the opportunity to order food which is like that you normally eat at home, we recommend trying all the local specialties. After all, food is a major part of any vacation or trip, as well as a major part of any country is culture and you just may discover a few new favorites.

Tour Guides
Our guides knowledge about spots is profound and experienced. Our guide team are a local people as our main goals to helping in contribution of their income.

We have included private transportation. The size of transportation will depend on the number of participants in a trip. All participants will be transported in a non air-conditioned coach for group and air-conditioned mini van for individual. For trips to Komodo, Rinca, and orangutan trip, we will use a cabin or non cabin houseboat that has been designed to carry tourists. For the trips in Papua will transported in a non air-conditioned coach.

Flight reservation and Luggage:
To block your confirm flight, please advise us your names at least one month before arrival date. We recommended you to purchase domestic airline tickets locally in remote destination in Indonesia. BORNEOECOTOUR.COM can assist in reserving and securing a seat for you (we are not able to responsible for flight cancellation and delay but we are able to rescheduled the flight and your accomodation). in high season June, July and August you have to purchase the air ticket 3 month before your arrival. Would you please let us know if you need us to arrange your flight ticket.

BorneoEcoTour Deluxe Houseboat: ( Facilities Only for booking in Deluxe BorneoEcoTour Houseboat) this boat are different then Standard Houseboat.

BorneoEcoTour Houseboat is our new houseboat set up with Cabin Room and Open Deck for sleeping. Open deck during a day time is a place for our clients to see monkey and animals or even bird watching from the up deck of the boat. But at night it would be setting up as a private room with spring bed and mosquito net and both side and front of the deck will be closed. In Cabin room we provide an Air Condition and Fan. Air Condition is an Optional use only regarding it is not good for our environment, you could use fan or open the big windows and close it with the mosquito screen to avoid the insect come into the cabin. Regarding the electricity power really limited (with little generator and Solar power) and it is really depended on the sun light. You could use Air condition when you are inside the cabin room and the Air Condition should be turned off at 9 pm. Then from 9 PM up to midnight will use fan with the battery power to make sure that it is least noise and the power could be down automatically when the battery is empty. Generator only used during a day time or Afternoon when you are on board as it is allowed until 9 PM to least noise from the generator so it is not disturb our wildlife. Please do not waste the power during a night time as we should respect the environment and the wildlife surrounding us.

BorneoEcoTour Deluxe Houseboat provide clean water about 2.200 Litters from the water tank inside the boat so we do not use water from the river for shower, cleaning all kitchen stuff. We have hot water and Cold water shower provided on board. Bath room for the clients are separated with the Crews. There are 4 staffs who will accompany you on board: Driver, Driver Assistance, Guide and Chef.

To avoid hassle prior to departure from your country, initial deposit 50% or full payment transfer is required as soon as your booking is confirmed direct to our bank account as bellow:

Bank Name : Bank Mandiri Cab. Pangkalan Bun
Account Name: PT. Borneo Lestari Tour & Travel
Account : 159-00-0050765-6
Swift Code : BMRIIDJA


Bank Name : Bank Mandiri Cab. Pangkalan Bun
Account : 031-00-0439157-2
Swift Code : BMRIIDJA



Bank Name : Bank Central Asia KCP. Pangkalan Bun
Account : 8 5 8 5 0 0 3 7 8 2
Swift Code : CENAIDJA

Full payment will be required during the meeting service with our representative prior to joining the trip. As such a CASH payment only will be accepted during the meeting service. Payment can be made in IDR, Euro,US Dollar based on the official exchange rate at the time of transaction.

Cancellation and Refund:
Please let us know at least 10 days before arrival date if you want to cancel your reservation. But 25% cancellation fee will be applied within the 24 hours prior departure or in case of no show. If your airline tickets were purchased through our office, you will receive whatever refund is allowable by the airlines. But most cases the airline ticket are unrefundable. BORNEOECOTOUR.COM reserves the right to cancel any trip for any reason of force majoure, including insufficient participants or logistical problems such as natural disasters or uncontrollable condition which may impede tirp operations. In this case a full refund of the land cost would release BORNEOECOTOUR.COM from any further liability. BORNEOECOTOUR.COM is not responsible for additional expenses such as non-refundable air tickets, visa costs,etc.

Health & Insurance:
No specification skill needed to join our trip, all you need is just spirit of adventure and good healthy. It is essential that persons with any medical problems or dietary restrictions make them known to us well before departure. We can consul you on whether the adventure trip you have selected is right for you. Our tour escort has the right to disqualify any time for the participant that he or she feels physically incapable or they will jeopardize either the individual involved or the group. There will be no refund give under these circumstances. Hospital facilities for serious medical problems in Komodo, Rinca, Tanjung Puting National Park, Papua or other remote areas are unavailable. BORNEOECOTOUR.COM assumes no liability regarding the provision of medical care. Make sure you have good insurance that covering medical evacuation, as health care of an International standard in Pangkalan Bun or other remote area is not available. Make Sure your travel insurance covers airline Cancellations, as if your fight is cancelled and you miss your tour, you would not receive a refund of your tour payment. Due to our packages are not covered to your insurance. BORNEOECOTOUR.COM not responsible for travelers who do not carry travels insurance.

BORNEOECOTOUR.COM will not be liable for:
Expenses such as additional hotel nights and meals not stated in the itineraries caused by airline scheduling changes, canceled flights, miss flight connections or by other factors under our control.
Expenses in recovering luggage lost by airlines, belongings left behind on the trip, or shipping it home from abroad.
Expenses for your over luggage, Injury or property damage for any reason,

Lightweight Equipment:
For BORNEOECOTOUR.COM clients who attend the trip, We suggest to bring suntan lotion, hat, rucksack, rain jacket or small umbrella, compass, watch, pocket knife, sun-glasses, light clothes such as trousers and long shirt for trekking, trekking shoes, underwear, long socks plus extra, sandals, flash light (torch), mosquito repellent, emergency rations,binocular, camera plus extra film and battery, medicine or other personal things. For souvenier and other personal expenses, please bring Rupiah with you.

Package Tour

Orangutan Tour Deluxe Houseboat

Central Borneo Tour

East Borneo Tour

South Borneo Tour

West Borneo Tour

Bromo and Ijen Crater

Toraja Tour Program

Yogyakarta Tour

Komodo Tour

Derawan Diving Tour

Papua Tour